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  <a name="EN-US_TOPIC_0000002199972609"></a><a name="EN-US_TOPIC_0000002199972609"></a>
  <h1 class="topictitle1">A Backup Job Failed and the Error Details Contain "ErrorCode: 00000000"</h1>
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    <h4 class="sectiontitle">Symptom</h4>
    <p>On the <span>product</span> page, {"ErrorCode": "00000000", "ErrorDesc": "internal error."} is displayed in the backup event error details. In the FusionCompute task center, the backup resource preparation progress reaches 99% and then the progress is suspended.</p>
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    <h4 class="sectiontitle">Possible Cause</h4>
    <p>After the protected FusionCompute is upgraded from a version earlier than 8.3.0 to 8.3.0 or later, residual socket records exist in the VRM database table.</p>
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    <h4 class="sectiontitle">Troubleshooting</h4>
    <ol>
     <li><span>Log in to the CNA host in the FusionCompute production environment.</span></li>
     <li><span>Run the <strong id="EN-US_TOPIC_0000002199972609__en-us_topic_0000002164765930_b1026720525222">su - root</strong> command to switch to user <strong id="EN-US_TOPIC_0000002199972609__en-us_topic_0000002164765930_b1826810529226">root</strong>.</span></li>
     <li><span>Run the following commands to clear the residual socket records:</span><p></p><pre class="screen">python</pre> <pre class="screen">from vna.storage.object_model.storage import SocketServer as SocketServerModel</pre> <pre class="screen">socket_objs = SocketServerModel.query(port=35001)</pre> <pre class="screen">socket_objs[0].delete()</pre> <pre class="screen">socket_objs = SocketServerModel.query(port=35002)</pre> <pre class="screen">socket_objs[0].delete()</pre> <p></p></li>
     <li><span>After the clearing process is complete, perform the backup job again.</span></li>
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     <strong>Parent topic:</strong> <a href="en-us_topic_0000002200007065.html">FAQs</a>
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